itracks Realtime
Getting Started with Realtime
- Creating a Realtime Project and Adding Focus Group or Interview Activities
- Adding Users (Participants, Observers and Moderators) Into Realtime Focus Group and Interview Activities
- Send or Schedule Login and Reminder Emails for Realtime Interviews and Focus Groups
- Adding Media, Polls and Moderator Notes to the Guide in Realtime
- Adding and Editing Media in a Realtime Project
- Creating Project-Specific Email Templates
Participant Instructions
- Participant instructions for video interviews and focus groups
- Participant instructions for text-based research sessions
- Do I need to download any software?
- Participant Instructions: How to Share Your Screen
- Participant Instructions: Downloading and Logging in to the itracks Realtime Mobile App
- Participant Instructions on using the Realtime mobile app
Observer Instructions
System and Device Requirements
- Network Testing
- Providing Hardware Specifications
- Mobile device minimum requirements for the itracks Realtime app
- Browser Compatibility
- Device Requirements
- itracks Realtime and VPN Connections
Booking and Setup
- Programming a Dial Tester Question for Your Video Focus Group
- itracks Concierge Details
- Setting up Time Selection
- What participants can expect when Time Selection is in use
- Setting Up Poll Questions in Realtime Video
- Download a Copy of Your Discussion Guide
User Management
- Switching Hosts in Realtime Video Sessions
- Where is my Broadcaster tab?
- What is the maximum number of participants allowed?
- Using the Shareable Join Now Link
- Scheduling Email Reminders and Broadcasts
- Activity Settings: Setting automated reminders
Mobile Information
Troubleshooting
- Desktop Requirements for itracks Realtime software
- Troubleshooting Joining A Call
- What should I do if the Technical Assessment failed?
- Camera or Microphone Not Working
- Turning Off/On Incoming Videos (To Improve Bandwidth Issues)
- Hearing an Echo While on a Call
Best Practices
- Typical Flow of Your First Realtime Project
- Moderator Equipment and Network Recommendations
- What is the image resolution for whiteboard media?
- Shop-Along Studies - Best Practices
- Recruiting and Testing: Ensuring Participants are Ready for their Focus Group or Interview
- Interview/Focus Group 'Housekeeping': What to Include
Engaging in Research
- Can I moderate as a Project Manager?
- How do I stop recording?
- How do I set up my user avatar?
- Can I poll participants while they are in the Waiting Room?
- How can observers access my focus group?
- Is there an option to allow or deny entry to a Realtime session and to remove a participant from the group while it's running?
Reporting
- Creating a Finding in the Analysis Assistant
- Creating a Highlight Reel
- Creating an Insight in the Analysis Assistant
- Deleting Realtime Activities and Projects
- Downloading Transcripts for itracks Realtime Video
- Downloading Transcripts from Realtime Video to Upload to NVivo