Focus Groups and Interviews
Getting Started
- Creating a Project and Adding Focus Group or Interview Activities
- Adding Users (Participants, Observers, Moderators and Recruiters) Into Realtime Focus Group and Interview Activities
- Creating Project-Specific Email Templates
- Send or Schedule Login and Reminder Emails for Realtime Interviews and Focus Groups
- Adding Media, Polls and Moderator Notes to the Guide in Realtime
- Adding and Editing Media in a Realtime Project
Participant Instructions
- Participant instructions for video interviews and focus groups
- Participant instructions for text-based research sessions
- Participant Instructions: How to Share Your Screen
- Participant Instructions: Downloading and Logging in to the itracks Realtime Mobile App
- Participant Instructions on using the Realtime mobile app
- Ensuring App Permissions for Video, Microphone, and Screen Sharing on iOS and Android
Observer Instructions
System and Device Requirements
Advanced: Booking and Setup
- Setting up Time Selection
- What participants can expect when Time Selection is in use
- Text Formatting in itracks Realtime Guides
- Setting Up Poll Questions in Realtime Video
- How do I change my activity time
- How do I subscribe to a Realtime project's calendar?
Engaging in Research
- Can I moderate as a Project Manager?
- How do I stop recording?
- How do I set up my user avatar?
- Can I poll participants while they are in the Waiting Room?
- How can observers access my focus group?
- Is there an option to allow or deny entry to a Realtime session and to remove a participant from the group while it's running?
User Management
- Switching Hosts in Realtime Video Sessions
- Where is my Broadcaster tab?
- Observer Conference Privacy Mode
- What is the maximum number of participants allowed?
- Using the Shareable Join Now Link
- Scheduling Email Reminders and Broadcasts
Mobile Information
Dial Tester
Troubleshooting
- Desktop or Laptop Requirements for itracks Realtime software
- Realtime Video - Share button for media not showing as active
- Troubleshooting Joining A Call
- What should I do if the Technical Assessment failed?
- Camera or Microphone Not Working
- Turning Off/On Incoming Videos (To Improve Bandwidth Issues)
Best Practices
- Typical Flow of Your First Realtime Project
- Moderator Equipment and Network Recommendations
- What is the image resolution for whiteboard media?
- Shop-Along Studies - Best Practices
- Recruiting and Testing: Ensuring Participants are Ready for their Focus Group or Interview
- Interview/Focus Group 'Housekeeping': What to Include
Reporting
- Creating a Finding in the Analysis Assistant
- Creating a Highlight Reel
- Creating an Insight in the Analysis Assistant
- Deleting Realtime Activities, Projects and Recordings
- Does itracks have AI capabilities and how do i use them?
- Downloading Transcripts for itracks Realtime Video