Exporting Realtime Text Transcripts

Chat transcripts are real time and will update whenever anyone posts a reply into the chat area.  Transcripts can be downloaded any time during or after the chat group.

Step 1: Go to the Reports Tab

Go to the Analysis tab and here you can Export Transcripts or Delete Transcripts. 

Step 2: Select Filters and Settings

When exporting transcripts we have several transcript settings to choose from:

 

Rooms - Select the room that you want to download the transcripts from.  

User Roles - Make selections to include the moderator and tech support messages in transcripts or not.

Direct Messages - Select the messages that you want to appear in the transcript.

Post Types - Include or exclude deleted posts, private posts and system messages by checking and unchecking the boxes here.  

Post Options - Include Post Times - Selecting this checkbox will show the time that the post was made into the chat stream in the transcript download.

File Format

You can select the file type that you want to download as:

• Word Format
• Excel Format

Participants - Select the participants needing to be included in the transcripts.

Step 3: Export File

When the selections are made, click the Download File button to export the file.